Privacy Policy and Cookie Usage
When you use VideoSenseAI services, you trust us with your information. We understand this responsibility and work to protect your information while giving you control. This Privacy Policy explains:
- What information we collect
- Why we collect it
- How you can update, manage, export, and delete your information
This policy applies to all users of our services, including our web platform.
Keeping Your Information Secure
Security Measures
VideoSenseAI products include strong security features that continuously protect your information. We use insights from maintaining our services to detect and automatically block security threats before they reach you.
We protect your information by:
- Encrypting data while in transit
- Reviewing collection, storage, and processing practices to prevent unauthorized access
- Restricting access to personal information to employees, contractors, and agents who need it to process it. These individuals are subject to strict confidentiality obligations.
What Data We Collect
We collect the following types of personal data:
- Questions, queries, or feedback you leave, including your email address if you contact us
- Your email address and subscription preferences when you sign up for email alerts
- How you use our emails (e.g., whether you open them and which links you click)
- Your IP address and details of the browser version you used
- Information on how you use the site through cookies and tracking technologies
- Data related to payments via Stripe payment system
- Video content you upload for analysis (temporarily stored on Hetzner servers)
Why We Need Your Data
We collect data to:
- Ensure the site meets user needs
- Improve site functionality, including search features
- Gather feedback to improve our services
- Respond to feedback if requested
- Send email alerts to users who request them
- Allow access to services and transactions
- Provide relevant service information
- Monitor site usage to identify security threats
What We Do with Your Data and Who Has Access
Third-Party Data Sharing
We do not share user data with third parties, including government entities, except when required by law through a valid legal process, such as a court order.
Handling of Video Content
Video Processing
- All uploaded videos are temporarily stored on secure servers provided by Hetzner.
- Videos are processed using AI models for analysis purposes only.
- Videos are automatically deleted after 30 days from upload.
- We implement industry-standard security measures to protect your video content during storage and processing.
- Third-party access is not authorized unless necessary for technical support.
AI Training
- We do not use uploaded videos or user content to train AI models.
- Our AI models are pretrained before deployment, and any uploaded data is processed solely for service provision.
Data Storage and Transfers
We store your data securely and comply with data protection laws when transferring information.
Where Your Data is Processed and Stored
- All uploaded videos are temporarily stored on secure servers provided by Hetzner, a leading European cloud infrastructure provider.
- Hetzner servers are located in secure data centers with robust physical and digital security measures.
- Video processing and AI analysis occur on these Hetzner servers.
- Personal data (account information, payment data) is stored securely in compliance with GDPR and privacy regulations.
- Google Analytics data may be transferred to Google servers for analytics purposes.
- We implement technical and organizational measures to protect data transfers and storage.
Payment-Related Data
Stripe Payments
- All payment transactions are processed using Stripe's secure payment system.
- VideoSenseAI does not store card information on our servers at any point.
- Fraud claims should be directed to Stripe or your local bank.
Data Retention and Deletion
How Long We Keep Your Data
We retain personal data only for as long as:
- It is needed for the purposes outlined in this policy.
- Required by law.
Account and Data Deletion
Users can request account deletion via account settings.
Upon request:
- All personal data will be permanently deleted within 30 days.
- Uploaded videos are automatically deleted after 30 days.
- Some data may be retained where legally required or necessary for legitimate business purposes.
- Users can request details of retained data by contacting support.
Children's Privacy Protection
VideoSenseAI is not intended for children under 13.
- We do not knowingly collect personal data from children under 13.
- If we become aware of any such data collection, we will take immediate action to delete the data.
- Parents can request data deletion by contacting support.
How We Protect Your Data
We implement the following measures to secure your data:
- Encryption at different levels (data in transit and at rest)
- Secure storage on Hetzner's enterprise-grade infrastructure
- Systems to prevent unauthorized access or disclosure
- Automatic deletion of videos after 30 days to minimize data retention
- Ensuring third-party service providers (Hetzner, Stripe) maintain high security standards
- Regular security audits and updates
Your Rights as a Data Subject
Under applicable data protection laws, you have the following rights regarding your personal information:
Access Rights
- Right to Access: Request a copy of the personal information we hold about you
- Right to Portability: Request your data in a machine-readable format to transfer to another service
Control Rights
- Right to Rectification: Request corrections to inaccurate or incomplete personal information
- Right to Erasure: Request deletion of your personal information (subject to legal retention requirements)
- Right to Restrict Processing: Request we limit how we process your personal information
- Right to Object: Object to certain types of processing, including direct marketing
How to Exercise Your Rights
To exercise any of these rights:
- Contact us via the contact page
- Clearly specify which right(s) you wish to exercise
- Provide sufficient information to verify your identity
- We will respond to requests within 30 days
- No charges apply for making such requests
- If we refuse your request, we will provide written reasons and available complaint mechanisms
Right to Withdraw Consent
Where we process your data based on consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
Cookies on VideoSenseAI
Cookies are files saved on your phone, tablet, or computer when you visit a website. We use cookies to store information about your platform usage.
Cookie Settings
Users can manage cookie preferences using our cookie consent banner or in their browser settings.
Cookies That Measure Website Use
We may use Google Analytics to understand how users interact with our platform. Google Analytics stores anonymized data, such as:
- How you reached the site
- The pages you visit and how long you stay
- What you click on while visiting
Cookies That Help with Communications and Marketing
- Google AdSense cookies are used for advertising (with your consent).
- Users can disable marketing tracking via the cookie consent banner.
Cookies That Remember Your Settings
These cookies store your preferences to personalize your experience. Essential cookies (for login, security, Stripe payments) must remain enabled.
Contact Us or Make a Complaint
Contact our Privacy Team if you:
- Have a question about this privacy notice
- Believe your personal data has been misused or mishandled
Our Commitment to Privacy Protection
We take our privacy obligations seriously. If a data breach occurs that is likely to result in serious harm, we will:
- Notify affected individuals promptly
- Provide recommendations on steps they should take
- Work with relevant authorities as required by law
Privacy Team Contact
Contact: Contact Support or email info@videosenseai.com